Connect Teya to NeroPOS
Connect your Teya account, choose a card machine and take payments from NeroPOS.
Account owner setup · Availability depends on your connection
Before you start
This guide is for merchants who want to use their Teya card machine with NeroPOS. Once your connection is available, you sign in to your own Teya account, select your store/card machine and enable Teya as a payment method.
What you need
- Your own Teya account with access to the correct business/store.
- An eligible Teya card machine that is online and ready for cloud EPOS integration.
- Owner access to your NeroPOS settings.
- A matching payment currency and a connection available for your account.
If your terminal model or account is not eligible, check with Teya or NeroPay support before making any changes.
Connect your account & terminal
- On your Teya card machine, follow Teya’s instructions to enable POS Integrations → External ePOS Integrations → Cloud Communication. Menu labels can vary by device.
- In NeroPOS Settings → Payments, find Teya and select Connect / reconnect Teya account.
- Sign in on Teya’s own page and approve access for the intended account. You do not enter your Teya password into NeroPOS.
- After returning to NeroPOS, select your Teya store.
- Select the correct Teya card machine. Complete the selection promptly; if the connection expires, reconnect and choose again.
- Turn the connection on and select Verify & save connection, then enable the payment method as described below.
Use the activated environment shown for your connection. Before accepting customer payments, confirm that the connection is live and ready; contact support if live access is unavailable.
Automatic payment updates
Your payment result is checked automatically while the NeroPOS payment window is open. You do not need to enter a payment callback URL or set up a scheduled task.
Enable in NeroPOS
- Open NeroPOS → Settings → Payments.
- Find your provider under Third-party payment integration. Complete its connection details, turn the connection switch on and select Verify & save connection.
- After verification, enable the provider under Enabled payment methods.
- If you want to use it for most card payments, choose it under Default payment method.
- Save the main POS settings. Saving the connection alone does not save your enabled-method/default choices.
Only the account owner or authorised support staff can change connection credentials. If you are a cashier or another staff member, ask your account owner to complete setup.
Take a payment
- Open the bill in NeroPOS and select Pay.
- Select the connected provider and choose Send to terminal.
- Check the amount on the terminal and ask the customer to complete payment.
- Wait for NeroPOS to confirm the final result before completing the bill.
The terminal receives the bill’s remaining amount. Keep your POS account and provider account/terminal currency consistent. This connection does not convert GBP to EUR or EUR to GBP.
The connection supports one saved terminal per provider for your merchant account. It collects the full remaining balance, rather than a custom split-payment amount. An internet connection is required.
Troubleshooting
| What you see | What to do |
|---|---|
| Teya switch or Connect button is disabled | Check you are the owner; contact NeroPay support if the account’s connection is unavailable. |
| No store/card machine is listed | Check you signed in to the correct Teya account and can access the store. Confirm the terminal is online and configured for the supported integration. |
| Connection expired | Choose Connect / reconnect, sign in again and finish selecting the store and terminal. |
| Payment is pending after returning to a bill | Use Check status and compare the result with Teya’s payment history. Do not send another charge while the result is uncertain. |
Payments & refunds
The provider settles these payments under your agreement with them. They do not increase your NeroPay wallet balance.
For a refund, use the provider’s supported refund process. A provider refund is not automatically reflected in the NeroPOS bill/report by this connection. Contact support if the related POS record needs to be reconciled.
Accept customer payments only through an activated live connection. Account verification and saving credentials alone do not confirm live availability.
Get help
Contact NeroPay support through your usual dashboard/support channel. Include your merchant account ID, the provider name, the approximate payment time, amount/currency and the non-sensitive error shown on screen. If a payment attempt ID is displayed, include it.
Never include passwords, secret API keys, access tokens, webhook signing keys or full card details in screenshots, email or WhatsApp. Enter secret connection values only into the relevant secure settings fields. Do not delete payment records or force a bill to paid to resolve an uncertain transaction.