1. Ship the Terminal to NeroPay

Please send your device to the following address:

NeroPay

53 Princes Street

Stockport, SK1 1SL

United Kingdom

Keep your delivery receipt, as it will be required for reimbursement.

2. Update the Return Status in Your NeroPay System

After you have shipped the device, please follow these steps in your dashboard:

MENU → ACCOUNT → PAYMENT SETTINGS → READER → RETURN READER

This will notify our system that your return is in progress.

3. Refund of Shipping Fee

After you provide the delivery receipt and we receive the hardware in good working condition, we will refund the shipping fee directly to your NeroPay balance.