Which refunds could I have?

Merchants can process both full and partial refunds directly through the NeroPay Dashboard.

This page explains how refunds work, important notes, and the difference between Dashboard and Terminal refund functions.

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How It works (Dashboard)

1. Go to Dashboard → Transactions and open a completed transaction.

2. Click the Refund button next to the amount.

3. Choose one of the following options:

- Full Refund – returns the total amount to the customer.

- Partial Refund – enter the amount you wish to refund.

4. Click Submit Refund to confirm.

- The refunded amount will be permanently returned to the customer’s original payment method.

Important Notes

- ⚠️ Refunds are irreversible once processed.

- Depending on the customer’s bank, funds may take 1–14 business days to appear.

- Partial refunds will appear as “Partial Refunded”, with the refunded amount displayed.

- Refund transactions are excluded from all sales and revenue totals.

- Both full and partial refunds create a related entry labeled “refund_transaction”, which is excluded from reports and analytics.

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Functionality Comparison

| Platform | Refund Type Supported | Notes |

| Terminal → Transactions | Full Refund only | Refund entire amount of transaction |

| Dashboard → Transactions | Full + Partial Refunds | Enter any amount for partial refunds |