Verification
NeroPay ID Verification Guide
The NeroPay ID Verification process ensures a secure onboarding experience and allows you to begin using the platform with full access. This step is required to confirm your identity and activate your account.
Step-by-Step Instructions
Prepare Your Mobile Device
The verification must be completed using a mobile device.
If you are currently accessing the link via a desktop or laptop, please open the same link on your mobile browser. You may also scan a QR code if one is provided.
Start the Verification Process
Once the page loads, you will see the following message:
“Complete verification on your mobile device to continue.”
Select “Continue on this device” to proceed.
Capture Your ID
You will be prompted to choose between Auto and Manual capture modes.
When capturing the front of your ID, follow these guidelines:
- Place the ID on a flat, well-lit surface.
- Ensure there is no glare or shadow across the ID.
- Hold your phone steady and move the ID closer if prompted.
- The system will automatically capture the image once it is correctly positioned.
Follow Remaining Prompts
You may be required to scan the back of your ID and take a selfie to verify your identity.
Continue following the on-screen instructions until the process is completed and confirmation is displayed.
Tips for a Smooth Experience
Use a government-issued photo ID (e.g., passport, driving licence).
- Ensure the camera lens on your phone is clean.
- Avoid bright or blinking lights that may affect image quality.
- Make sure you have a stable internet connection (Wi-Fi or 5G recommended).
